Shipping policy
The short version: free standard shipping on every order inside the United States. Orders leave our US warehouse within 1 business day and arrive in 5 to 7 business days. You get a tracking number by email as soon as it ships.
Where we ship
We ship to all 50 US states, including Alaska and Hawaii, and to APO/FPO military addresses. We do not currently ship outside the United States. Orders placed with an international delivery address will be cancelled and refunded in full.
Processing time
Orders are picked and packed within 1 business day of payment clearing. Orders placed on weekends or US federal holidays are processed the next business day. During launch periods or promotions, processing can take up to 2 business days.
Delivery time and carriers
Standard delivery runs 5 to 7 business days from dispatch. Every order ships from our warehouse inside the United States, not from overseas. We ship with USPS, UPS or FedEx depending on the destination and package size, and we choose the carrier at our discretion.
Alaska, Hawaii and military addresses can take a few days longer. Delivery estimates are estimates, not guarantees, and they do not include the processing time above.
Shipping cost
Standard shipping is free on all US orders. Any expedited option, if offered at checkout, is priced at checkout before you pay.
Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves the warehouse. Tracking can take 24 to 48 hours to show its first scan. If your tracking has not updated after 5 business days, email us at sales@quartsmith.com and we will chase the carrier for you.
Wrong or incomplete addresses
Please check your shipping address carefully at checkout. If an order is returned to us because the address was incorrect or incomplete, we will refund the order minus the actual shipping cost we incurred, or reship it once you confirm a corrected address. We cannot redirect a package once it has been dispatched.
Lost, stolen or damaged in transit
If tracking shows delivered but the package is not there, check with your household and neighbours first, then contact us within 7 days of the delivery scan. If a package is lost in transit or arrives damaged, contact us within 30 days of the order date with photos where relevant and we will replace it or refund it in full.
Split shipments
Multi-item orders may arrive in more than one package at no extra cost to you. Each package gets its own tracking number.
Questions
Email sales@quartsmith.com and we answer within 1 business day.